Shipping policy

Shipping Policy

At Kaustavi, each piece is handcrafted to order with care. We want your jewellery to reach you safely and beautifully packaged, and this policy explains how and when your order will arrive.

Order processing time

Because our jewellery is made to order, please allow [X] business days for your piece to be crafted before it is dispatched. Ready-to-ship items are dispatched within [1 to 2] business days. You will receive a confirmation email once your order is on its way.

Processing times do not include weekends or public holidays.

Shipping within India

  • Delivery time: [3 to 7] business days after dispatch, depending on your location.
  • Shipping charge: [Free on all prepaid orders] or [a flat ₹[amount] per order].
  • [Free shipping on orders above ₹[amount].]
  • We ship through trusted courier partners such as [Delhivery, Blue Dart, India Post, etc.]

International shipping

We ship worldwide.

  • Delivery time: [7 to 15] business days after dispatch, depending on the destination country and customs clearance.
  • Shipping charges are calculated at checkout based on your location.
  • Customs duties and import taxes: International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Please check your country's import rules before ordering.

Order tracking

Once your order is dispatched, you will receive a tracking number by email or WhatsApp so you can follow your parcel every step of the way.

Shipping delays

We dispatch every order as promptly as we can. However, once a parcel leaves our hands, delivery timelines depend on the courier and, for international orders, on customs. Kaustavi is not responsible for delays caused by courier services, customs clearance, weather, or other circumstances beyond our control. We will always help you follow up with the courier where we can.

Incorrect or incomplete address

Please make sure your shipping address and contact number are complete and correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us due to an incorrect address, re-shipping charges may apply.

Undelivered or returned parcels

If a parcel is returned to us because it could not be delivered (for example, repeated failed delivery attempts or an unavailable recipient), we will contact you to arrange re-shipping. Re-shipping charges may apply.

Damaged in transit

We package every order carefully. In the rare event that your jewellery arrives damaged, please contact us within [48 hours] of delivery with photographs, and we will do our best to make it right.

Need help?

For any questions about your order or shipping, write to us at hello@kaustavi.com and we will be happy to assist.